remove assignment shape in flow
Hey team,
please can you help me to know how to handle this situation?
For a given flow, there are 3 assignments shapes and each of them has tasks on it and users currently working on it.
Assignment shape 1, Assignment shape -2, and Assignment shape3 on the main flow
A new request comes to remove assignment shape 2 in the flow. but you don't want to impact current tasks on it because of active users on it.
how to handle it ?
Capgemini
IN
@JefflyJ6 - You can leave the Assignment 2 as it is but remove the incoming connectors to it (leave the outgoing connector to Assignment 3 as it is)
So, connect Assignment 1 to Assignment 3.
This way existing tasks in Assignment 2 can be worked on and once submitted they will move to Assignment 3.
New cases will go to Assignment 1 and then to Assignment 3.
American Express
US
Mphasis
IN
@JefflyJ6 3 ways we can handle
- As mentioned connect Assignment 1 to Assignment 3 - Drawback what happens to the current case in that assignment , we have to think on this direction as well.
- Circumstancing the flow - Works if application is small - Drawback difficult to maintain - to be the last option.
- For immediate solution we can have the Decision shape introduced between the Assignment 1 and Assignment 2 , such that all the new case would by pass Assignment 2 and new case would route from Assignment 1 and Assignment 3 - Here your current case on Assignment 2 is also taken care and New cases as well.
Hope this helps, Suggested the above solutions based on some common scenario we face. Thanks
Chandan U
IKOR
AU
If Assignment 2 is no longer needed in the work flow for any scenarios in the future, then the recommendation provided will work without impacting the inflight cases.
But, if there is a scenario that needs to consider Assignment 2 in future, then I would recommend circumstancing the workflow.
Mphasis
IN
@JefflyJ6 3 ways we can handle
- As mentioned connect Assignment 1 to Assignment 3 - Drawback what happens to the current case in that assignment , we have to think on this direction as well.
- Circumstancing the flow - Works if application is small - Drawback difficult to maintain - to be the last option.
- For immediate solution we can have the Decision shape introduced between the Assignment 1 and Assignment 2 , such that all the new case would by pass Assignment 2 and new case would route from Assignment 1 and Assignment 3 - Here your current case on Assignment 2 is also taken care and New cases as well.
Hope this helps, Suggested the above solutions based on some common scenario we face. Thanks
Chandan U