Question
TD Bank Group
CA
Last activity: 10 Jun 2025 9:27 EDT
How to prevent same intent task from getting added multiple times
Hi,
We have a business requirement to prevent a user from starting the same intent task twice until the first one is submitted.
We were thinking of customizing the click and double-click actions in CPMDisplayTaskInMenu, but that section is marked Final.
Is there any way to customize the launch of an intent task to prevent duplicates?
Accepted Solution
Updated: 10 Jun 2025 9:27 EDT
TD Bank Group
CA
We found a solution by customizing CSInteractionDriverAddTask which is not Final and checking the current queued and active tasks and removing from D_Interaction_Driver[].DriverCategories().pxResults the ones that match.
The already started tasks would not be displayed on the Add Task screen until they are submitted/completed.
Updated: 30 May 2025 3:03 EDT
Cotiviti
IN
We are doing if any active in progress or queued task there, making disabled for adding duplicate until those queued/in progress tasks closed.
Updated: 30 May 2025 7:14 EDT
TD Bank Group
CA
@ThorlikondaGopi How was this achieved? CPMDisplayTaskInMenu is marked Final and there is no disable condition on the links.
Cotiviti
IN
You can save as that section into our ruleset.
Updated: 30 May 2025 7:34 EDT
TD Bank Group
CA
@ThorlikondaGopi That is not allowed for a Final rule.
Accepted Solution
Updated: 10 Jun 2025 9:27 EDT
TD Bank Group
CA
We found a solution by customizing CSInteractionDriverAddTask which is not Final and checking the current queued and active tasks and removing from D_Interaction_Driver[].DriverCategories().pxResults the ones that match.
The already started tasks would not be displayed on the Add Task screen until they are submitted/completed.