how to handle the visibity of sections present in pycaseactionarea of Interaction class from pycaseactionarea of service case clas
Hi ,
We recenty migrated our enviroment to pega version 8.3 with Customer service frame work .
Scenrio and Context
1) when we create an interaction perfrom harness ->CPMperfromInculdes-> pycaseactionArea of Interaction class gets loaded.
2) when we create service cases for that interaction . perfrom harness ->CPMPerfromInculdes-> pycaseactionArea of the work class gets embeded inside pyCaseActionArea of the Interaction Class
(Attached the Live UI snap shot )
Now we have few application specific sections which we are showing inside CPMperfromInculdes /pycaseactionArea of Interaction class and it has to be show only we are in interaction context / only when interactions are created .
when we start creating the service cases . we should hide few application specific sections which are there in the CPMperfromInculdes / pycaseActionArea of the Interaction class .
how to achevie this requirment ?
Challenges which i am facing now
1)both service case and the Interactions are in different thread context .
****though we have D_CSrecents datapage which provides a linkage .which i can use them in visibity conditons in interaction class section ***
2) how to refresh the pefrominculdes section of Interaction class as soon service case gets created . becase only perfrom harness and the sections of service case work class is getting refreshed when we create a service case.