Question
Adqura
IN
Last activity: 18 Dec 2023 13:24 EST
How to generate Campaign on facebook business manager after configuring the paid destination for facebook on pega?
Hello, I am trying to create a campaign on facebook business manager through pega CDH, i have already configured the destination for facebook on app studio, ensuring that I have marked check box for enable campaign generation, after creating a segment and adding the treatments for paid media, while running the schedule i cannot get any results as none of my actions are passed to the audience, which leads to the part where we can see that the paid sync is still pending. any idea why am I getting stuck?
Updated: 18 Dec 2023 13:24 EST
Pegasystems Inc.
GB
It seems like you've followed the correct steps to set up the campaign. However, there could be a few reasons why your actions are not being passed to the audience. One possibility could be that the actions you've enabled for the paid channel are not being selected by the strategy. Make sure that the actions are relevant and meet the criteria defined in your strategy. Another possibility could be an issue with the synchronization between Pega and Facebook. Check the synchronization logs for any errors. If the issue persists, I would recommend reaching out to Pega Support for further assistance.
Please can you log a support incident via the MSP and let us know the INC id here so that we can help track it.