Hi,

I am trying to establish the Pega Paid Media connection with Facebook. I have successfully generated the account id and token and when trying to add the destination, it is throwing an error stating- "Exception occurred while saving destination.(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v12.0.. Kindly check the logs for more details." I checked in Facebook for developers account and the API version is already v12.

Can someone help with this issue? We are currently using PEGA CDH 8.6.2. I am attaching the screenshots of Pega configuration. Error details: Caused by: com.pega.mkt.paidmedia.sync.AudienceSyncException@4d170964[paidMediaErrors= [com.pega.mkt.paidmedia.error.PaidMediaError@66ac4af4[paidRunId=SPM-3001,dataFlowRunId=SPM-3001,code=2635,message=(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v12.0.,severity=CRITICAL,occurredOn=Thu Dec 23 22:27:01 UTC 2021,platform=Facebook,destination=3043895995890035,syncType=SEGMENT]]]

What are the steps to reproduce the issue?

• Steps followed: https://community.pega.com/knowledgebase/articles/pega-customer-decision-hub-implementation-guide/86/configuring-facebook-ads-destinations
  • Created Facebook account, page.
  • Created Business Manager Account
  • Created App from Facebook developer portal
• Created facebook ad-destination for the Sandbox (dev) environment account
  • Used Facebook Sandbox Ad Account to configure PAID Media in PEGA
  • Enabled PAID Media specific configuration in CDH Portal (eg: Segment creation)
  • There is an issue in creating FB-Ad destination due to App version

Attempted solutions:

We installed the Hotfixes (HFix-81566, HFix-81567) described for PEGA CDH 8.6 at https://docs-previous.pega.com/required-pega-customer-decision-hub-and-pega-marketing-hotfixes

• Completed full recycle
• Dropped & recreated the Facebook destination Account from App Studio (PAID Media ).