How to expand Pega Marketing Real-Time Container APIs?
Checking the CaptureResponse API for Pega Marketing Real-Time Containers, we have observed that while there is a way to specify the response of a customer to an Offer (Accepted, Rejected,...) by means of the request field "Outcome", there is no way of, for example, specifying the reason for rejecting an offer (when Outcome = "Rejected").
Is there any way to expand the OOTB APIs to include this or further information as additional request/response fields?
Thank you in advance,
Eugenio
Pegasystems Inc.
US
Hi Eugenio,
The OOTB CaptureResponse API can be extended but I would first be interested in your use-case. Is this in the context of a Call Center where an agent can ask the customer? How are you planning to use this data?
Thanks
Seth
Cognizant Technology Solutions
IN
Hi,
Where can I find a decent documentation regarding this topic? Can anyone share a thread? Would be very helpful.
Thanks in advance,
Aniket
Pegasystems Inc.
IN
Aniket,
I would recommend taking a look at the Pega Marketing User Guide and specifically at the Real-Time Containers chapter which will provide you the required details. You can find them here https://community.pega.com/knowledgebase/products/marketing
If you have already taken a look and still finding it difficult then I would request you to provide feedback on how it can be improved.