How to display the text instead of payload on the inbound message in Web chatbot?
I created a response command in webchatbot.
The configuration has Response type: Menu and added two menu items Yes and No. The Yes is configured with response "OfficeHours" No is configured with "Reject".
From the preview console, when I click on Yes, The inbound message displayed is "OfficeHours" instead of Yes.
Can this be changed to display the "Yes"/"No" instead of configured values?
Pegasystems Inc.
US
@SaiB3514 This looks like a defect in the 8.2 version of Customer Service. Please file an INC for this. As part of looking into this question, I checked out the Pega Customer Service 8.5 system and this issue is not present there. 8.2 is a fairly old release, so would it be possible for you to upgrade to the 8.5 or 8.6 release?
Conduent
IN
@Amit_PatelWe currently have no plans to upgrade to 8.5/8.6 versions. I will file an INC. Thanks for the reply
Pegasystems Inc.
US
Hi @SaiB3514
Please let us know the INC ID so that we may track this for you.
Thank you and thank you @Amit_Patel for responding and helping out!
Conduent
IN
@MarissaRogers INC-188470 is the incident.