Question
Central Provident Fund Singapore (CPF)
SG
Last activity: 13 Aug 2023 22:28 EDT
How can manager reassign the cases of his team in App Studio using OOTB features without customizing anything
We are working only in App studio.
Manager : M1
Operators assigned to M1: O1, O2, O3
Case: C1
In app studio is there any OOTB section/dashboard/actions to reassign the case C1 from O1 worklist to O2 worklist in the manager portal without opening individual case(s)/customizing anything?
Understand that we have an option to transfer assignment from the actions button after opening the case. But my requirement is to do it from the portal itself.
Accepted Solution
Updated: 13 Aug 2023 22:23 EDT
Pegasystems Inc.
GB
@RAVI_TEJA_SAI In App Studio, there isn't an out-of-the-box section or dashboard to reassign a case from one operator's worklist to another operator's worklist without opening the case or customizing anything.
The available option is to use the Transfer Assignment action from the Actions button after opening the case. To achieve your requirement, you would need to create a custom solution.
Creating new case while transfering by resolving the old case
How should i trasnfer the case to B operator when A operator is not available
Central Provident Fund Singapore (CPF)
SG
@MarijeSchillern , Yes you are correct, there is no OOTB option available for the applications built on "Theme-Cosmos", where as we have this bulk actions feature for the applications built on "UI-Kit". As per Pega recommendations new applications are to be built on Theme-Cosmos/Constellation. So, we have to wait for latest updates from Pega on this.