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Question

 Kollipara Jaya Harika (KolliparaJ)
Sri Vishnu Educational Society

Sri Vishnu Educational Society
IN
KolliparaJ Member since 2019 11 posts
Sri Vishnu Educational Society
Posted: Dec 29, 2019
Last activity: Dec 31, 2019
Posted: 29 Dec 2019 1:02 EST
Last activity: 31 Dec 2019 13:45 EST
Closed

how can a manager incresase workurgency manually

Hello

I am working on a usecase called online laundry.I am facing problems with SLA.I have uploaded a photo with the requriement. I have workqueues and workgroups for Pickup,washers,ironers,Drycleaners,Starchers and delivery.LaundryAdministrator is a person in the Laundry:Managers Accessgroup, and there other access groups like Laundry:Pickup , Laundry:Washers ,Laundry:Ironers, Laundry:DryCleaners etc. LaundryAdminstrator should be able manually increase the workUrgency when servicetype is EXPRESSS.How to do the SLA for this. I did routing to Workqueue for each assignment. I am working on personaledition 8.3.

Please help! :) :)

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 4 years ago
Posted: 30 Dec 2019 17:59 EST
Pawan Narain Singh (pawann)
Swedbank AB

Swedbank AB
SE

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