Perform Manual task not getting approved via mail in deployment manager
After getting the mail for approval/rejection for the perform manual task in the pipeline, when clicking on approve and replying to the mail, the process is not moving forward in the pipeline.
What do I need to check to complete this step?
NCS Pte. Ltd
SG
Hi @BinithR8: Please check if the email account configuration for receiver is good in DMEmailListener. Also please check if the listener is running in your orchestrator. If all good, you can trace the service rule to check for any abnormalities.
Thanks.
Capgemini
IN
Hi @ArulDevan I checked the email listener, email config. and it runs good on the orchestrator and no failed steps is showing in the tracer.
Is there something else I can check?
NCS Pte. Ltd
SG
Hi @BinithR8: Does it mean that you are able to trace the email received as reply? Are you able to find issues from tracer?
Thanks.
Capgemini
IN
@ArulDevanI could not find any errors in tracer. Is there anything I should check in the Email listener and Email account?
NCS Pte. Ltd
SG
Hi @BinithR8: I don't see any other issues if the listener in orchestrator is successfully able to read the reply email and process it without errors. I suggest to log a support ticket in My support portal for this if this is the case.
Thanks.