Question
TCS
IN
Last activity: 18 Aug 2017 9:45 EDT
How can I update a work object through email listener without creating a work object
Hi,
I have a requirement that I need to update a work object which is already existing through email listener without creating a work object again.
Can you please suggest.
Thanks in Advance...
***Updated by moderator: Lochan to add Categories***
Coforge DPA
IN
Hi Prasad,
I am not clear about the requirement,If you incoming mail contains any key regarding to the work object(case id,or any other unique property reference of WO),In you listener activity you can just open the WO and update it do a commit.that will fulfill your requirement.
Pegasystems Inc.
IN
If the incoming Email consist of case id to update then
- Copy the case ID to parameter.
- DO a obj-browse on your work class instances using the CASE ID Parameter. ( Browse for Column pzINSKey)
- Do Obj-Open-By-Handle and pass the pzINSKey as method parameter.
- Update the case
- Call CommitWithErrorHandelling to same the case to DB
Hope it helps. If not let me know what is your exact requirment.
JPMorgan Chase & Company
US
Hi,
You need to include the work object id in mail, and collect the work object Id from mail subject. Once you have collected in email service write a logic to update the work object.
Centene Corporation
US
It depends on type of requirement and Architecture you have.
If you want to update a WorkObject on which already a User is working and holds the lock, you need to acquire the lock. It is not a best practice to force acquire the lock while some user is working on a WorkObject which will drag your application into some other problems.
Try out a requestor level DataPage with refresh strategy instead.