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Question

 Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE
AMITTUTUN Member since 2011 68 posts
Capgemini
Posted: Feb 5, 2017
Last activity: Feb 13, 2017
Posted: 5 Feb 2017 15:42 EST
Last activity: 13 Feb 2017 22:18 EST
Closed
Solved

Email Listener not working

Hi, I have a email listener which is calling a service method. When I am running the service method stand alone it is working fine. But when I am starting the listener from SMA and send one mail, the listener could not able to run the service method or may be its not firing the service method. In the requestor I am not finding the listener request. I am not finding anything in the log file also. Need some help in this.

***Updated by moderator: Lochan to add Categories; add SR details***

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Case Management
Data Integration
Support Case Created

Accepted Solution

Posted: 7 years ago
Posted: 13 Feb 2017 22:18 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Thanks Amit,

I have updated the original post above to reflect this information. On checking the resolution note of the SR, I see that using the pyAttachApprovalEmail activity accomplishes the task of attaching the email to a work object. I will mark this post as Answered with this solution.

Thanks!

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Posted: 7 years ago
Posted: 5 Feb 2017 16:09 EST
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Amit ,

enable debug for the  below email listener class  which will give you more information on the email processing .

 "com.pega.pegarules.integration.engine.internal.services.email.EmailListener"  .

And also follow video which will explain how to further trace the listener 

https://community.pega.com/video-library/support-guide-how-trace-listener

Let us know if you have any other questions .

Thanks,

Arun

 

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Posted: 7 years ago
Posted: 5 Feb 2017 20:23 EST
Chakravorty Amit (AMITTUTUN)
Capgemini

Capgemini
SE

Hi Arun, thanks for your mail. I saw the video but I am not getting the Requester for JWRGAEmailListener(The listener I am working on). I changed the setting to debug and attaching the log file. It shows the below repetitive message. Does that mean that no email has been sent to the INBOX inspite that I am sending mail to this email account? 

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Hi Arun, thanks for your mail. I saw the video but I am not getting the Requester for JWRGAEmailListener(The listener I am working on). I changed the setting to debug and attaching the log file. It shows the below repetitive message. Does that mean that no email has been sent to the INBOX inspite that I am sending mail to this email account? 

2017-02-06 01:16:21,791 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - Using existing requestor A0154A2A26E351A796DB13C041F1FAFD9
2017-02-06 01:16:21,801 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - attempt to lock Notify-PegaFSMMobile.INBOX : true
2017-02-06 01:16:21,821 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - emailReceive
2017-02-06 01:16:24,872 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - received : 0 new messages
2017-02-06 01:16:24,872 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - Received 0 emails.
2017-02-06 01:16:24,872 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - No emails to process.
2017-02-06 01:16:24,872 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - Processed[0/0] messages
2017-02-06 01:16:24,872 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - emailDisconnect
2017-02-06 01:16:25,052 [    EMAIL-Thread-181] [  STANDARD] [                    ] [                    ] (  services.email.EmailListener) DEBUG EMAIL.JWRGAEmailListener.Listener  - Unlocked 1 locks. 


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Posted: 7 years ago
Posted: 8 Feb 2017 18:55 EST
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Amit ,

From the logs we couldn't find any exception .

Can you please raise an SR  one of our engineer will look into the issue ,looks like more investigation is required .

Thanks,

Arun 

 

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Posted: 7 years ago
Updated: 7 years ago
Posted: 8 Feb 2017 22:42 EST
Updated: 9 Feb 2017 6:27 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hi Amit,

Please let us know if you do log an SR for this and its ID. That way we can track it and follow-up this discussion with the resolution.

Thanks,
 

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Accepted Solution

Posted: 7 years ago
Posted: 13 Feb 2017 22:18 EST
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Thanks Amit,

I have updated the original post above to reflect this information. On checking the resolution note of the SR, I see that using the pyAttachApprovalEmail activity accomplishes the task of attaching the email to a work object. I will mark this post as Answered with this solution.

Thanks!

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