Question
Tata Consultancy Services
IN
Last activity: 14 Jun 2021 7:38 EDT
How can I find list of operators belonging to same workqueue?
Hi,
I have a requirement to show all the operators that belonging to the same work queue.
For example: There is a work queue named 'X' and there are some operators associated to the Work queue 'X'.
How can I display all the operators that belongs to work queue X?
Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
You can have the report on the Index-Operator class and pass the WorkQueue name as a parameter to get the list of Operators with that WorkQueue.
We can get only the Operator key from the above class, if you want more details about the operator, you can join with the Data-Admin-Operator-ID class.
Please find the attached document for more details.
Accepted Solution
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
You can have the report on the Index-Operator class and pass the WorkQueue name as a parameter to get the list of Operators with that WorkQueue.
We can get only the Operator key from the above class, if you want more details about the operator, you can join with the Data-Admin-Operator-ID class.
Please find the attached document for more details.