How can I end other process
Hello,
We have configured an optional process so user can launch it from Actions menu, as below.
Optional process is defined in pyDefault Case Type rule.
If user launches this optional process, total process becomes two - main process, and optional process.
Now, our client wants to have another optional process to withdraw this optional process. It may sound strange, but optional process to withdraw other optional process. Let's call this "Withdraw optional process". Withdraw optional process has approval step. Once approved, withdraw optional process must end, and also original optional process must end as well.
For this purpose, I have added a Utility shape to manually delete .pxFlow(OptionalProcess), but this approach didn't work well.
Hello,
We have configured an optional process so user can launch it from Actions menu, as below.
Optional process is defined in pyDefault Case Type rule.
If user launches this optional process, total process becomes two - main process, and optional process.
Now, our client wants to have another optional process to withdraw this optional process. It may sound strange, but optional process to withdraw other optional process. Let's call this "Withdraw optional process". Withdraw optional process has approval step. Once approved, withdraw optional process must end, and also original optional process must end as well.
For this purpose, I have added a Utility shape to manually delete .pxFlow(OptionalProcess), but this approach didn't work well.
How can I end other process in such situation?
Regards,
Accepted Solution
Updated: 27 Jul 2023 23:24 EDT
JPMC
IN
@CloeW938 Have you tried setting a ticket on the end shape of optional process which you can raise from withdraw process on approval
IT Solution Service
SG
Thank you for your suggestion. I've never used ticket, and this approach seems to work. Here are the steps I did.
1. Create a Rule-Obj-Ticket.
2. Set Ticket in the optional process flow.
3. Call SetTicket activity in the withdraw optional process.
This way, when approved, the withdraw optional process will end after Set Ticket shape, and also optional process will end regardless of where the current step is. This meets our client's requirement. Thank you.
Regards,