How to retrieve the data after Purge and archival process
Hi Everyone,
I am using Pega cloud version 8.8. I have started the Purge and archival process. I can see the Archived file getting stored in the archive/archivedclasses folder in Pegacloudfilestorage. Also able to search the Archived cases in the Case Manager portal. My questions are as below:
1) How can I retrieve the case back to Pega after archival has been done?
2) Archived zip has a CSV file that contains all the case data which got archived, can I import that in pega or its just for tracking purpose?
3) When I am searching the archived case from the Case Manager portal I can see all the data on the clipboard. will it get deleted after the expunging job runs?
Thanks in Advance.
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Updated: 24 Feb 2023 11:11 EST
Pegasystems Inc.
GB
@AAV7601 please can you take a look at the attached PPT presentation? It answers many Pega 8.8 Case Archival questions.
Updated: 16 Feb 2023 11:34 EST
Pegasystems Inc.
GB
@AAV7601 The main Pega 8.8 documentation can be found here under Archiving and expunging case data
Could you take a look at How to access Pega cloud storage after Archive and Purge the Pega cloud application case types data.?
@Chetan.Chaudhari is there any other help you could provide here?
Updated: 20 Feb 2023 3:03 EST
Maantic Inc
IN
@MarijeSchillern Thank you so much for your reply.
Please help with following questions on getting the case back after archival.
1) A case that got archived cannot be reopened, can it be imported to the Pega environment back to Resolved status as earlier?
2) Created a Zip file in folder
archive/archivedclasses/A-B-C-D/2023/01/31/ArchivalFile_UTIL_I_006F35140EEE485C9_2023FEBRUARY8_1005_AT7.zip
what is the use of this zip file which got created after the archival process?
3) Archived cases will get deleted for the search as mentioned here Retrieving archived case data after 30 days.
Thanks
Accepted Solution
Updated: 24 Feb 2023 11:11 EST
Pegasystems Inc.
GB
@AAV7601 please can you take a look at the attached PPT presentation? It answers many Pega 8.8 Case Archival questions.
Maantic Inc
IN
@MarijeSchillern Thank you so much for your help