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Question

 Samarjeet Mohanty (SamarjeetM4782)
Altisource

Altisource
IN
SamarjeetM4782 Member since 2020 4 posts
Altisource
Posted: Oct 1, 2020
Last activity: Oct 12, 2020
Posted: 1 Oct 2020 5:24 EDT
Last activity: 12 Oct 2020 9:10 EDT
Closed
Solved

Purge/Archive: After archive Audit is not coming

We are on Pega cloud 8.4.1 and are using pega cloud purge and archive as described in the below link.

https://community.pega.com/sites/default/files/help_v84/procomhelpmain.htm#data-/data-retention-/data-retention-policy/cm-scheduling-case-archival-tsk.htm

We are using Pega provided secondary storage for storing archived cases.

However when we check the archived cases we are able to find attachments but Audit is coming blank.

Please let knwo if anyone has faced similar issue and any solution is available.

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Pega Cloud
Other Industry
Lead System Architect

Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 12 Oct 2020 3:11 EDT
Updated: 12 Oct 2020 9:04 EDT
Samarjeet Mohanty (SamarjeetM4782)
Altisource

Altisource
IN

We had raised a pega ticket for resolution of this issue and have been able to identify the issue and find a work around.

Below are the details.

Root cause: Pegasystems Bug Root cause description: A defect in Pegasystems’ code or rules. Issue with the pyHistoryViewType property which is having an empty value. Due to this Audit grid is empty Solution type: Patch Release Solution description: This issue is to be addressed in the 8.4.4 patch release. Local change: override the pyArchivedCaseAudit section and change the grid visibility condition from pzShowArchivedHistory && .pyHistoryViewType = 'all' to pzShowArchivedHistory

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Posted: 4 years ago
Posted: 12 Oct 2020 9:10 EDT
Pooja Gadige (PoojaGadige) Senior Knowledge Management Specialist, Technical Writer
Pegasystems Inc.
IN

@SamarjeetM4782, thank you for updating the post with a solution. We've marked it as accepted solution.

Please share the Support Request ticket ID of the issue as it would help track it.

Thank you,

Pooja | PCC Moderator | Pegasystems  

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