@SaswatiSett  I see that the Product Owner listed on the Marketplace offering no longer works at Pega.

Let me check internally for you if we have an Infinity equivalent of the product.

A documentation search tells me that Pega Infinity includes the "File a Complaint" Microjourney within Pega Customer Service. This application allows customers to submit complaints through various channels, such as web, mobile, email, and phone. It automates the creation and routing of complaint cases to the appropriate team for review and resolution, keeping the customer informed throughout the process.

File a Complaint (insurance)

Suggesting an open complaint case > Confirm your work

---> Would this not meet your requirements?