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Suncorp
Posted: 4 weeks 1 day ago
Last activity: 4 weeks 1 day ago
Customer Journey Workflow is not working as desired
Hi Team,
CXM team try to build Customer Journeys, however, there are few tasks not working as desired, please see the details below:
1. As a Team lead, can't access assign peer review tasks.
2. On behavioral entry criteria, can't see the all the options like "Customer [outcome] on [Issue][Group][Action] in [Juorney][Stage] on [Direction][Channel] in the last [days] days."