Question
Coforge
US
Last activity: 3 Oct 2025 17:43 EDT
Customer Journey at Issue level and applies to All Groups
We are using V8.8 and NBA v2 and we are looking to setup Customer Journeys. The journey revolves under one Issue but multiple Groups actions within that Issue taxonomy.
I see only ALL Issue/All Group option, if not we ca only select specific issue-Group combination. Also we dont see way to add multiple issue-Groups. In such case for the requirement of Journey in One Issue actions, what to select ?
I understand default is select AllIssue/AllGroup, if that is the case than all of our journey we need to create in AllIssue/AllGroup which dont look organized and effecient.
HCA Healthcare
US
multi-select isn’t supported. In CDH 8.8 with NBA v2 a Customer Journey can be scoped to AllIssue/AllGroup or to a single Issue–Group, not several. For a journey that should cover one Issue across multiple Groups, pick AllIssue/AllGroup and then filter the actions that can participate. Do that by adding entry criteria (or a strategy/When) that only allows actions where .Issue = YourIssue and .Group is in {GroupA, GroupB, …}. A clean way is to add a shared engagement-policy When like IsPartOfJourneyX and reference it on the journey and on each participating action (or use a common Tag/Property and filter by it). If you need stronger governance/reporting, create separate journeys per Issue–Group and reuse a journey template so stages remain identical. In the journey’s Make decision/Action shapes, pass an action filter (Issue = X AND Group IN list) to keep pull precise. Name journeys with a convention (Issue-JourneyName) and keep actions tagged so the setup stays organized even though the scope is AllIssue/AllGroup.