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Question

 Tanmoy Chakraborty (TANMOYC9) Software Engineering Manager
Cognizant Technology Solutions
US
TANMOYC9 Member since 2013 2 posts
Posted: Aug 23, 2018
Last activity: Sep 14, 2018
Posted: 23 Aug 2018 1:59 EDT
Last activity: 14 Sep 2018 16:31 EDT
Closed

Has anyone integrated Pega with eGain Chat tool from ChatBot perspective?

Have a requirement to integrate eGain Chat tool responses with Pega application so that ChatBot can be implemented (using NLP). Can you please let me know if anyone has implemented similar solution using Pega Virtual assistant?

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Posted: 6 years ago
Posted: 14 Sep 2018 16:17 EDT
Amit Patel (Amit_Patel) PEGA Director, Customer Service
Pegasystems Inc.
US

Hi Tanmoy, Pega has been investing in the virtual assistant space and have our own implementation as a Web Chatbot. This is available from CRM 7.4 onward. I have not heard of anyone using a third party Chatbot as a back-end for Pega Chat. 

thanks

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