Question

tcs
IN
Posted: Jun 20, 2016
Last activity: Aug 4, 2016
Last activity: 4 Aug 2016 9:17 EDT
Closed
GetNextWork default functionality
GetNextWork would fetch case by decreasing urgency. If urgency same for cases then how it will fetch based on age of case ?
If it will fetch oldest first then where code written? could you explain?
Thanks
RajaSekhar
Message was edited by: Lochan to add Category