We want to customize the Genesis integration with Pega Customer servcie/ Pega Platform without using the CTI integrations for telephony channel. Can you pleases suggest if there is any APIs can do this job for me? Thanks in advance.
***Edited by Moderator: Lochan to update platform capability tags***
***Edited by Moderator Marissa to update SR Details***
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Posted: 2 years ago
Posted: 17 Dec 2019 6:52 EST
Mohammad Gouse Shaik (MohammadS4753)