Question
i3Vision Technologies Inc.
CA
Last activity: 25 Aug 2023 14:11 EDT
Integration to Genesys Cloud CX
When I look at the Pega Connectors and Adapters document under Collaboration and Communication, Phone and Voice there are two entries for Genesys. Genesys Cloud and Genesys Engage. They are very different products yet the documentation is the same for both and points to the same call flow for Pega with Genesys Pure Engage. Is there an integration for Genesys Cloud CX which is a CCaaS solution? Genesys Engage is a premise solution. Typically an integration to Genesys Cloud CX would be via API.