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Question

 Ramachandra Rao (Ramachandra) Pega SME
Wipro
IN
Ramachandra Member since 2011 7 posts
Posted: Aug 4, 2021
Last activity: Jan 26, 2022
Posted: 4 Aug 2021 5:45 EDT
Last activity: 26 Jan 2022 8:14 EST
Closed

Fwd emails does not create cases

We have some wierd behaviours of Email listeners., when we received a Forwarded email Pega does not create a Case and the same email, if you send as separate email Pega Creates a case, not sure whether it is a Product issue or any configuration issue in Pega. 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Platform 8.1
Case Management
Data Integration
Other Industry
Pega Delivery Leader

Posted: 3 years ago
Posted: 5 Aug 2021 0:03 EDT
Tanay Bal (Tanay Kumar Bal)
Maantic Inc.

Maantic Inc.
IN

@Ramachandra

1. Can you please verify in the email box - the one which is bein listened has the email that you forwarded and is "read"?

2. Can you please verify if the email has reached and read, if there are any errors in the logs?

3. Trace the listener as well to identify any errors.

Ideally, in your scenario, the case should have been created.

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