Question
Carelon
IN
Last activity: 2 Jun 2022 11:26 EDT
Facebook Channel Component not available in Market Place
I was searching for Facebook Channel component in Pega marketplace
https://community.pega.com/marketplace/search?q=facebook%20channel
I was not able to find the component. Is it not available now or is there any restricted access?
Accepted Solution
Updated: 2 Jun 2022 11:26 EDT
Pegasystems Inc.
PL
Hi,
Facebook Channel Component is a legacy solution, no more supported. It was replaced by Digital Messaging, which gives Platform and chatbot integration with more broader group of social media like Facebook, Twitter, Apple Business Chat, WhatsApp and Twillio. If you are using Pega Platform 8.7, I suggest using Digital Messaging.
Updated: 31 May 2022 7:51 EDT
Pegasystems Inc.
GB
I was logged in and also could not find any components available.
I was only able to find other forum posts about facebook integration in general:
Facebook Chat Bot Configuration
How to Integrate Facebook with PEGA
How to unlock Facebook Channel Component
How to post updates to Facebook from Pega Platform
Configuring the Facebook channel
can you tell us if you saw any documentation where a Facebook Channel component was referenced in the Pega Marketplace?
Carelon
IN
@MarijeSchillern I saw the that in an external site documentation
https://mypegapoc.com/2022/04/meta-facebook-integration-with-pega/
Pegasystems Inc.
GB
@VenkataViswanathJ8268 thanks. I'll try to obtain an SME input for this.
Accepted Solution
Updated: 2 Jun 2022 11:26 EDT
Pegasystems Inc.
PL
Hi,
Facebook Channel Component is a legacy solution, no more supported. It was replaced by Digital Messaging, which gives Platform and chatbot integration with more broader group of social media like Facebook, Twitter, Apple Business Chat, WhatsApp and Twillio. If you are using Pega Platform 8.7, I suggest using Digital Messaging.