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 Srinivasa Rao Ancha (SriniAncha) Capgemini Sverige AB Srinivasa Rao Ancha
Capgemini Sverige AB
SE
SriniAncha Member since 2016 19 posts
Capgemini Sverige AB
Posted: July 10, 2017
Last activity: July 12, 2017
Posted: 10 Jul 2017 9:29 EDT
Last activity: 12 Jul 2017 11:17 EDT
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Extending Interaction History Without strategy

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Hi,

We need to extend Interaction History in our application where we are not going to use any strategy here.

Could you please suggest a way to achieve this without strategy? Can you please provide me the OOTB activity which is used to write Interaction history?

Thanks,

Srini

***Updated by moderator: Lochan to add Categories***

Decision Management
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Posted: 5 years ago
Posted: 10 Jul 2017 11:05 EDT
Veera Durga Bhanuja Singuluri (Durga_Bhanuja) PEGA Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Srini,

Thanks for posting queries in PSC.

Please go through below below PDN Article .

https://collaborate.pega.com/question/decision-strategy-manager-72-reference-guide-extending-interaction-history-source-and

https://collaborate.pega.com/question/decision-strategy-manager-72-reference-guide-extending-interaction-history-source-and

I hope this may help you .

Thanks & Regards,

Durga
Posted: 5 years ago
Posted: 10 Jul 2017 14:11 EDT
Srinivasa Rao Ancha (SriniAncha) Capgemini Sverige AB Srinivasa Rao Ancha
Capgemini Sverige AB
SE

Hello Durga,

Thanks for your reply!!

Here we are not using strategy, on click of certain action codes in our application we need to save the interaction history.

It would be possible as per Pega suggestion, but can you please let me know the way?

Is there an activity to process save  the interaction history?

Thanks,

Srini
Posted: 5 years ago
Posted: 11 Jul 2017 2:48 EDT
Otto Perdeck (Otto_Perdeck) PEGA Director, Data Science, Machine Learning & AI
Pegasystems Inc.
NL

Hi Srini,

Can I ask what your use case is? What do you want to use IH for if it is not for Decision Strategies? If you say "click on certain action codes" to me that sounds like capturing a customer response, something that is usually processed via a strategy and sent off to IH via a data flow. A strategy can be simple, and response strategies often are.

Otto

 
Posted: 5 years ago
Posted: 11 Jul 2017 3:34 EDT
Srinivasa Rao Ancha (SriniAncha) Capgemini Sverige AB Srinivasa Rao Ancha
Capgemini Sverige AB
SE

Hi Perdo,

here it's a normal scenario, where users contact the customers through different channels or they might enter some action code against the customer ID. these actions and responses need to be tracked in IH, not using any strategy here.

Thanks,

Srini
Posted: 5 years ago
Posted: 11 Jul 2017 5:36 EDT
Otto Perdeck (Otto_Perdeck) PEGA Director, Data Science, Machine Learning & AI
Pegasystems Inc.
NL

Hi Srini

The normal scenario for such use cases is to use a strategy that maps the data to strategy results, which can then be stored in IH, sent to ADM for training models and/or to VBD for reporting.

I'm still missing why you insist not having a strategy. Perhaps the confusion is around the fact that strategies really have two main functions: one is to make a decision (for a customer), the other is to handle a response (from a customer). Both are implemented using strategy rules.

Regards

Otto

 
Posted: 5 years ago
Posted: 12 Jul 2017 3:57 EDT
Srinivasa Rao Ancha (SriniAncha) Capgemini Sverige AB Srinivasa Rao Ancha
Capgemini Sverige AB
SE

Hi Perdo,

here we are saving these to IH on manual actions in same way like how insert a record to data table. but here we need to insert record to IH table with all custom properties.

So, we are not going to use any strategy here. just need to insert records to IH table on a real time basis.

Can we do this by extending and are there any OOTB activities to do this and OOTB RD to retrieve IH records?

Thanks,

Srini
Posted: 5 years ago
Posted: 12 Jul 2017 11:17 EDT
Otto Perdeck (Otto_Perdeck) PEGA Director, Data Science, Machine Learning & AI
Pegasystems Inc.
NL

Hi Srini,

I still think you should stick to standard design patterns and just call a data flow that has a strategy in it, which in the end sends to IH as usual...

Regards

Otto

 

 

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