Question
Bank of Nova Scotia
CA
Last activity: 30 Jan 2023 9:27 EST
Expunging of Archived Cases - Need to expunge associated documents in Repository
We use an external custom repository to store attachments. We have a combination of the "old attachment" gadget, as well as the use of Pega-Social cases.
With the 8.7+ Archiving solution for non-Pega cloud implementation, it's my understanding that the Pega-Social cases are not archived / expunged. Also, for a document stored in an external repository, the Data-WorkAttach-File record will be archived/expunged, but the file in repository is not archived during the archival process, and is also not expunged when the expunger runs.
Questions:
- - How can we synchronize to delete the file in the repository when the expunger expunges the case from the archive repository?
- - Similarly, how can we synchronize the destruction of the Pega-Social cases when the main case is expunged?
I have also seen this post, I wonder if something has become available in Pega 8.8:
https://support.pega.com/question/archiving-pegasocial-document-case-attachments
Pegasystems Inc.
US
@TerenceY0215 Thanks for bringing it up for discussion. I see two separate questions:
1. We will need a product enhancement to either provide expunge of attachments stored in external repository or provide a mechanism for clients to call their expunge on such attachments
2. Since 8.7.4 and 8.8.1, we do archive, purge, and expunge attachments that are PegaSocial-Document
I'd like to know more about your use cases, so I'll connect with your team with the help of our CSM/Pega client team.