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Question

 Karan Bhalla (KaranB17)
Iffco Tokio General Insurance
Vice President
Iffco Tokio General Insurance
IN
KaranB17 Member since 2017 2 posts
Iffco Tokio General Insurance
Posted: Jul 19, 2023
Last activity: Jul 19, 2023
Posted: 19 Jul 2023 0:59 EDT
Last activity: 19 Jul 2023 8:07 EDT
Closed

Entire Pega Cluster hangs when either of node in cluster is hanged

Dear Experts,

We are using Pega 7.2.2 version. Here we have 12 nodes in Pega Cluster. All the nodes are hosted on separate server machine. When either of node becomes unresponsive/hangs due to any error then whole cluster gets hanged. Is there any solution to this. Whenever this happens it results in complete Pega shutdown.

Please suggest.

***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question***
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Pega Platform 7.2.2
System Administration
Financial Services
Lead System Architect

Posted: 1 year ago
Updated: 1 year ago
Posted: 19 Jul 2023 8:06 EDT
Updated: 19 Jul 2023 8:07 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@KaranB17 please can you check our Support Documents by carrying out a PSC search ?

You are on an old Pega version.  There are no workarounds apart from restarts as documented in our previous question:

How to kill unresponsive requestors

There have been many improvements made in later versions.

Managing clusters with Hazelcast

Troubleshooting Hazelcast cluster management

Split-Brain Syndrome and cluster fracturing FAQs

Please check our documentation about Extended Support and update as soon as possible to stay current.

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