"Enriching Business Applications with Next-Best-Action" from the Customer Decision Hub 7.21 course
I was targeted to recieve an email containing a link to the video "Enriching Business Applications with Next-Best-Action" pulled from the Customer Decision Hub 7.21 course. Whenever posible, I watch these videos and appreciate the emails to keep me up-to-date on new training materials.
The video highlights the interaction rule for calling a decision strategy from a flow. Watching this "new course" made me question what I've learned about data flows. Aren't we supposed to be moving towards data flows? If we are supposed to continue to use interaction rules sometimes and data flows other times, can you help me understand the best practice? Are data flows for Decisioning only clients and interaction rules for BPM/Decisioning clients?
Elaine Garcia
Pegasystems Inc.
NL
Elaine,
Thank you for this post.
You are correct that the Interaction Rule functionality is gradualy taken over by Decision Data Flows. We do recommend using decision data flows wherever possible, like for e.g. simulations, delayed learning.
However, when it comes to process flows, the decision shape which can call out to a strategy is the Run Interaction shape (up including 7.2.2). This shape currently requires an Interaction Rule.
We do not make distinction between decisioning only clients and BPM clients.
Hope this helps.
Miki