We are in the process of enabling / disabling Data-Agent-Queue instance records using a set of agents. We have some exception scenarios where we would like to perform some bulk functionality on cases that have been incorrectly created in the system. In order to prevent manual intervention from Production support user, we are trying to enable disable a set of agents which will perform the required functionality when such exception scenario occurs. We have one set of 8 agents started, each agent does some processing and queues the cases to a second set of agents. At that point it enables the corresponding second agent by enabling the corresponding Data-Agent-Queue record. The issue we observed is since we cannot obtain locks on the instances of the Data-Agent-Queue class, we sometimes run into race condition which results in data integrity issue.

We are looking at option of receiving a hot fix to have the "Allow Locking" check box checked on the Data-Agent-Queue class. This will help in locking instances of this class, when try to open these instances using Ibj-Open methods.