Email content to be send to third party via database template
Hello Team,
We want to use the OOTB capability of Database template in order to send Email to customer in pega decisioning.
As suggested in PDN we have created DB template. we had created external email however there is no space provided for the body of the email(For SMS we can see the space for SMS message).
Need support here on how can we achieve to send email body from pega to external system using OOTB capability of DB template for offer creation.
Thanks,
Taniya
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
US
@TaniyaD3 , When you use external email, the expectation is that the email is actually hosted externally, as the name might suggest. CDH is purely responsible for the selection of the email (template name in the 3rd party system) and any personalization data to pass along (like customer name, offer details, etc.
TCS
AE
@Saleem_A Thanks for your response.
My only question is for external SMS Pega had provided field for the content, then why there is no field for Email.
As per my requirement i have to send Email body also with additional information related to email to 3rd party. Can you please suggest how can we achieve it.
Thanks,
Taniya