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Question

 Devang Shah (Devang)
Navy Federal Credit Union
Technical Program Manager
Navy Federal Credit Union
US
Devang Member since 2013 11 posts
Navy Federal Credit Union
Posted: Jun 13, 2018
Last activity: Jun 14, 2018
Posted: 13 Jun 2018 3:01 EDT
Last activity: 14 Jun 2018 8:43 EDT
Closed

Does PegaCHAT support multiple interactions?

Does PegaCHAT support multiple interactions?

Is there any option to set up anything for rush hours?

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Pega Customer Service

Posted: 6 years ago
Posted: 13 Jun 2018 19:05 EDT
Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN

Yes .Pegachat support multiple interactions.

Please find below link which explains hours of operation :

https://community.pega.com/sites/default/files/help_v74/express/procomhelpmain.htm#pex-help-customer-service/csh-configuring-queues-tsk.htm

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Posted: 6 years ago
Posted: 14 Jun 2018 1:53 EDT
Devang Shah (Devang)
Navy Federal Credit Union
Technical Program Manager
Navy Federal Credit Union
US

Can you confirm that this feature is from 7.4 onwards and not available in 7.22 or 7.31

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Posted: 6 years ago
Posted: 14 Jun 2018 8:43 EDT
Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Senior Manager, Technical Support - Runtime Engine and Search
Pegasystems Inc.
IN

Hi,

It is available in 7.31. Please find below link of 7.31

https://community.pega.com/sites/default/files/help_v731/express/procomhelpmain.htm#pex-help-customer-service/csh-configuring-queues-tsk.htm

 

 

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