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 victor roy (victor) Cognizant Technology solution Business Architect
Cognizant Technology solution
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victor Member since 2014 38 posts
Cognizant Technology solution
Posted: Aug 2, 2021
Last activity: Aug 2, 2021
Posted: 2 Aug 2021 7:58 EDT
Last activity: 2 Aug 2021 13:55 EDT
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Difference between Event and Event type in Context weighting

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Hi,

In NBA designer ->Arbitration tab i can provide context weighting in a key value pair to increase or decrease weightage of proposition from specified issue/group.

My question is when to use 'Event' and when to use 'Event Type' as the Key in the context weigh drop sown?

We are receiving some event and based on that we need to increase weightage for proposition corresponding to retention issue. So which option i should select Event or Event type?

 

Victor

Pega Customer Decision Hub Decision Management
Posted: 1 year ago
Posted: 2 Aug 2021 13:55 EDT
Seth Robinson (SethRobinson) PEGA Director, Product Management, Next Best Action
Pegasystems Inc.
US
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Hi @victor, you should use Event if you have a specific event which you want to upweight an Issue/Group.  EventType would support a more generic use-case where several events all with the same EventType cause upweighting.

 

Seth

victor roy

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