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Question

 Jasmine Mohammed (JasmineM4474)
Verizon

Verizon
IN
JasmineM4474 Member since 2021 16 posts
Verizon
Posted: Jun 23, 2021
Last activity: Jul 13, 2021
Posted: 23 Jun 2021 9:49 EDT
Last activity: 13 Jul 2021 7:32 EDT
Closed

Difference between Interaction history and interaction stream

I need to create a new IH summary. I already have IH data. What is the difference between selecting IH Stream and IH History? When should I use IH summary vs IH stream?

***Edited by Moderator Marissa to update Platform Capability tags***
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Pega Customer Decision Hub
Decision Management

Posted: 3 years ago
Posted: 13 Jul 2021 7:32 EDT
Gireesh Vetsa (GireeshV8858)
Decision Consultant Solutions
Lead System Architect & CDH Consultant
Decision Consultant Solutions
GB

@JasmineM4474

Have a look on the below links:

https://community.pega.com/node/854246

https://community.pega.com/knowledgebase/articles/decision-management/84/creating-interaction-history-summary-data-set

 

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