Last activity: 23 Jun 2022 5:32 EDT
Simulation Context for Direction
We are on Pega CDH 8.7 and have multiple channels enabled (Call Center, Email). We want to have a simulation setup for each channel independently (i.e., run simulation for one channel at a time and make sure no actions from other channels impacting the prioritization).
What's the best way to implement this in 8.7?
Is there a way where we can configure the simulation by channel with out modifying the top level or NBA Framework Strategy? Any pointers will be helpful.
***Edited by Moderator Marije to add Capability tags***