Last activity: 4 Mar 2022 16:30 EST
Pega NBA Template is not getting set
Pega NBA Template is not getting set when I try to configure the Next Best Action designer Portal
Updated: 3 Mar 2022 0:04 EST
@SayanG35 Can you please elaborate on what you mean by "Pega NBA Template is not getting set"? Are you seeing any error messages on the screen? What version of the platform and CDH are you using?
The NBA Designer templates rely on the appropriate xCAR data model to be configured in the Context Dictionary. Has that been configured and saved successfully?
The NBA Designer is Not having a Template , it is displaying Blank.
Also none of the templates are getting set to the NBA Designer. So nothing can be configured. Attached Screenshot.
@SayanG35 Which specific NBA Desginer template are you trying to import? Also can you please answer my other questions asked above
@shanr2 To answer your Questions:
Can you please elaborate on what you mean by "Pega NBA Template is not getting set"? - Selecting Blank Template or any other Template so that my NBA Designer gets set for CDH configuration. But ultimately not loading the selected template in my NBA Designer.
Are you seeing any error messages on the screen? Nope, just Loading but does not ultimately set the Blank or any other template.
What version of the platform and CDH are you using?- Pega 8.7
The NBA Designer templates rely on the appropriate xCAR data model to be configured in the Context Dictionary. Has that been configured and saved successfully? xCAR imported, Context Dictionary saved successfully.
@SayanG35 if I understood correctly, you are observing that choosing the Blank Template option and clicking on Get Started is making the screen stuck and does not do anything?
@bands1 , @Oliver_Wilson Any thoughts on this?
@SayanG35 If this is for customer implementation, I would recommend raising a support ticket to get this looked into.
@SayanG35 In such cases, there would be some errors/exceptions in the log. Can you check and post any obvious errors that you see in the log ?
@SayanG35 It seems you have attached the entire log files. I was asking for any specific relevant error. Can you raise a support ticket like Raghukiran mentioned such that a dedicated support engineer can look into this further?
Please let us know the incident ID when you open it with Global Client Support so that we may link this Question to it for the Support Engineer to review.