Question
ANZ Banking Group Ltd
IN
Last activity: 1 Sep 2017 5:41 EDT
Difference between CPM and CSFS framework
Difference between CPM and CSFS framework
***Moderator Edit: Vidyaranjan | Updated Categories***
Accepted Solution
Pegasystems Inc.
US
Hi Rama,
CPM (Customer Process Manager) is the old name of CS (Customer Service). CPM framework versions are containing v7.1.3 , v7.1 R2 and other early versions. CS framework have versions of v7.1.4 , v7.21 and v7.22. The latest version CS v7.22 belongs to a product suite (called Customer Relationship Management) which includes Pega CS and Pega Sales Automation frameworks.
CSFS (Customer Service for Financial Services) is built on top of FSIF (Financial Serveices Industry Foundation) and CS (Customer Service). The latest CSFS v7.22.1 version is also included in a product suite (called Customer Relationship Management for Financial Services - CRMFS) which includes Pega CSFS and Pega Sales Automation for Financial Services.
Thanks,
Susan
Pegasystems Inc.
IN
Hello!
Thank you for posting on PSC.
Have you already taken a look at the product pages on PDN?
Pega Customer Service for Financial Services
If yes, it would help if you could share your business case here.
Regards,
Cognizant
IN
Hi Lochan,
Actuvally my application oldest is PRPC 7.1.7 and CPM.
We have upgraded PRPC 7.3, Now If i want to upgrade the FW also which FW need to select CSFS or CS.
Thanks & Regards,
Rama Krishna
Pegasystems Inc.
US
Hi Rama,
As per my knowledge, CPM or CS is the Horizontal framework built on top of Pega but CSFS is a Vertical framework that is Financial Services flavour of Customer Service.
Hope this information might be helpful to you.
Regards
Mahesh
Accepted Solution
Pegasystems Inc.
US
Hi Rama,
CPM (Customer Process Manager) is the old name of CS (Customer Service). CPM framework versions are containing v7.1.3 , v7.1 R2 and other early versions. CS framework have versions of v7.1.4 , v7.21 and v7.22. The latest version CS v7.22 belongs to a product suite (called Customer Relationship Management) which includes Pega CS and Pega Sales Automation frameworks.
CSFS (Customer Service for Financial Services) is built on top of FSIF (Financial Serveices Industry Foundation) and CS (Customer Service). The latest CSFS v7.22.1 version is also included in a product suite (called Customer Relationship Management for Financial Services - CRMFS) which includes Pega CSFS and Pega Sales Automation for Financial Services.
Thanks,
Susan
Cognizant
IN
Hi Susan,
Built on application(PRPC 7.1.7)
PegaCPMFS:7.12
CPMForFS_CPM:07.12
CPMForFS_PegaChannelServices:07:12
PegaFSIF_Base:07.12
PegaRequirements_Base:07.12
SCM:07.11
PegaRULES
------------------------------------------------------
Now we upgraded PRPC 7.17 to PRPC 7.3, and we upgraded FW also. We installed CSFS 7.22(pre-req CS 7.22 and FSIF 7.22 done)
I did not know PRPC 7.1.7 installation(what earlier performed). Could you please advise me, CSFS is correct or not for the above(PRPC 7.3).
Thanks & Regards,
Rama Krishna
Pegasystems Inc.
US
Hi Rama,
Pega 7.3 is the latest platform version (just released recently).
CS 7.22 and CSFS 7.22 were released before Pega 7.3.
Since you have upgraded Pega 7.17 to Pega 7.3 and also upgraded frameworks, I would say that it will probably work. If there are some issues you encounter, you can raise support requests. Pega GCS will help you.
Thanks,
Susan