Question
COX COMMUNICATIONS
IN
Last activity: 6 Mar 2023 1:03 EST
hi team, can anyone tell me what the difference between all these frameworks.
can anyone tell me what the difference is all these frameworks and version changes. except CPM and CS frameworks? and different intents and purposes in these frameworks with examples?
***Edited by Moderator Marije to add Capability tags***
Accepted Solution
Updated: 3 Mar 2023 6:23 EST
Bits In Glass
IN
Sure, here is a brief overview of some of the Pega frameworks and their purposes:
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Customer Service (CS) Framework: It is used for building customer service applications that provide a 360-degree view of the customer and enable agents to provide personalized service. The framework includes features such as case management, knowledge management, guided interaction flows, and more.
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Customer Process Manager (CPM) Framework: It is used for building contact center applications that support high-volume and repetitive customer interactions. The framework includes features such as call routing, scripting, task automation, and more.
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Healthcare Industry Framework (HCIF): It is used for building healthcare applications that support healthcare providers and payers. The framework includes features such as case management, pre-built process flows, regulatory compliance, and more.
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Financial Services Industry Framework (FSIF): It is used for building financial services applications that support banks, insurance companies, and other financial institutions. The framework includes features such as case management, pre-built process flows, regulatory compliance, and more.
Sure, here is a brief overview of some of the Pega frameworks and their purposes:
-
Customer Service (CS) Framework: It is used for building customer service applications that provide a 360-degree view of the customer and enable agents to provide personalized service. The framework includes features such as case management, knowledge management, guided interaction flows, and more.
-
Customer Process Manager (CPM) Framework: It is used for building contact center applications that support high-volume and repetitive customer interactions. The framework includes features such as call routing, scripting, task automation, and more.
-
Healthcare Industry Framework (HCIF): It is used for building healthcare applications that support healthcare providers and payers. The framework includes features such as case management, pre-built process flows, regulatory compliance, and more.
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Financial Services Industry Framework (FSIF): It is used for building financial services applications that support banks, insurance companies, and other financial institutions. The framework includes features such as case management, pre-built process flows, regulatory compliance, and more.
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Pega Sales Automation (PSA) Framework: It is used for building sales automation applications that support the sales process from lead generation to closure. The framework includes features such as lead management, opportunity management, sales process automation, and more.
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Pega Marketing Framework: It is used for building marketing automation applications that support personalized marketing campaigns. The framework includes features such as predictive analytics, decision management, campaign management, and more.
There are also other frameworks such as Pega Robotics, Pega Field Service, Pega Government Platform, and more, each with its own unique set of features and purposes.
In terms of version changes, Pega releases new versions of its platform periodically, typically every six months. These new versions include new features, enhancements, and bug fixes. It's important to keep up with these new versions to take advantage of the latest features and ensure compatibility with newer technologies. For example, Pega 8 introduced new features such as low-code app development, AI-powered decisions, and cloud-based deployment options.