I hope that I'm posting this type of question in the right place.
As part of my workplace's contract with Pega, the terms 'Work Management Case' and 'Work Execution Case' have come up in terms of managing the number of contracted studies per year. However, no one in the team has actually heard of these terms before and we were wondering what the difference was between them?
If anyone is able to offer any thoughts or assistance then that would be greatly appreciated.
- A ‘Non-Production Study’ is a Customer Study which manages the processing and completion of workincluding updating the Buyers other transaction systems (defined within Pegasystems as a Work Management Case)
- A ‘Production Study’ is a Customer Study involving potentially dozens or hundreds of updates and takes more than one week from the time it is open until it is resolved (defined within Pegasystems as a Work Execution Case)
The reason we're asking is so we can distinguish the different case types on our system into these categories to check whether we meet our management contract details etc. Yet no one is particularly clear on what each type means and how to differentiate between them.
Hope this makes sense and helps,
Posted: 5 months ago
Posted: 10 Jan 2022 2:34 EST
Chandan U (ChandanU5252)