Question
HRA
GB
Last activity: 26 Jan 2022 8:10 EST
What is the difference between Work Management Case and Work Execution Case within Pega?
Hi,
I hope that I'm posting this type of question in the right place.
As part of my workplace's contract with Pega, the terms 'Work Management Case' and 'Work Execution Case' have come up in terms of managing the number of contracted studies per year. However, no one in the team has actually heard of these terms before and we were wondering what the difference was between them?
If anyone is able to offer any thoughts or assistance then that would be greatly appreciated.
Thank you,
Daniel Jefferies
Updated: 6 Jan 2022 8:02 EST
Mphasis
IN
@DanielJefferies Can you quote a Example statement where this was used so we could help in co-relating its relationship in Pega . In Mean time i have found the usage of this terms as follows :
These are license tracking categories:
-
Work Management - Routes or tracks work among people or systems for processing and completion in other transaction systems.
-
Work Execution - Manages the processing and completion of work, including directly updating other transaction systems.
-
Complex Work Execution - Extends the Work Execution classification by performing dozens or hundreds of updates in external systems that routinely require more than one month to resolve.
Hope this would Help.
Thanks
Chandan U
HRA
GB
@ChandanU5252 Hi, apologies for the delay in replying.
The definitions I've been given are:
- A ‘Non-Production Study’ is a Customer Study which manages the processing and completion of work including updating the Buyers other transaction systems (defined within Pegasystems as a Work Management Case)
- A ‘Production Study’ is a Customer Study involving potentially dozens or hundreds of updates and takes more than one week from the time it is open until it is resolved (defined within Pegasystems as a Work Execution Case)
The reason we're asking is so we can distinguish the different case types on our system into these categories to check whether we meet our management contract details etc. Yet no one is particularly clear on what each type means and how to differentiate between them.
Hope this makes sense and helps,
Daniel Jefferies
Mphasis
IN
@DanielJefferies Did this description help ? Thanks
Chandan U