Question
Anthem Inc
US
Last activity: 10 Dec 2019 16:13 EST
Creating an Interaction case from outside of Pega when a Pega session is already opened.
Hello everyone,
In our current project we have a requirement where in we need to start a manual outbound call and display the Account details in Customer 360 portal. The call should happen on click of a button from another window outside of Pega and also we are already having a pega session opened.
Is there any way to achieve this other than Rest Service(Integration)? Can we call an Activity to start the interaction from outside window other than Pega?
Pegasystems Inc.
IN
Hi Lavanya,
PFB link which might be helpful to start the interaction case through an activity.
https://collaborate.pega.com/question/creating-interaction-case-and-service-case-using-activities
Anthem Inc
US
Hi Praveen,
Thank you for the inputs. I guess the link given below is to call Interaction case from an activity within pega.
My requirement is to start an interaction from a html page outside of pega and I have a Pega session opened. I need to open the Interaction in the Pega session which is opened already.
Is there any way to achieve this?
Thanks
Lavanya