Create an case within interaction using activity
Hi. We are using pega 7.2. We are using CS 7.1.4 framework.
My requirement is to create a case of E- type inside interaction case of I- type. When I open the interaction from mycases, it should take me to the customer 360 view.
My Approach:
I created an activity which creates I- Case. I used pxCreateTopCase with class of Interaction-Call. The step page is Interactionpage. Fetching customer detials and did an obj save of interaction class. Next using createWorkPage i created another case of E- type and set the required parameters. The page name used is ESRPage Then did an obj-save. So when i open E- type case, I am able to see the parentID, I-, in it. But when i open that Interaction, its not landing on 360 view. Its on search customer page which should actually be skipped.
What i observed is, the search customer page is actually expecting parameters from pyworkpage. Hence in my activity, at the last step, i copied whole data into pyworkpage and did obj-save. Now, when I open the interaction, the pyworkpage is getting overridden and values are lost. As a result i m not able to proceed further.
Please give some inputs of acheiving my requirements. If anything is not clear, i m happy to explain again.
Thanks in advance.
***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***
Pegasystems Inc.
IN
if you have access to OOTB GA application, can you check how Demo pop - CONNOR was skipping search, verif steps. You also need to use similar pattern.
Its not only Search, in your requirement you also need to skip Verfication and account selection (in case of multiple accounts).
Jeldwen
US
Thats true. In my application i need to skip verification and account selection.
And may I know what does this GA application mean? I dont see it in my accessgroup list. Perhaps, I do not have access to it.
Pegasystems Inc.
IN
GA Application refers to OOTB Sample application shipped by Cusotmer Service (formely CPM) application. You can CASysAdmin operator to check this.