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Question

 Pragya Negi (PragyaN9662)

US
PragyaN9662 Member since 2023 1 post
Posted: Mar 4, 2021
Last activity: Mar 10, 2021
Posted: 4 Mar 2021 3:42 EST
Last activity: 10 Mar 2021 4:46 EST
Closed

Create Stage

Can anyone please explain how to resolve a case in Create stage in Pega 8.5? 

As below article says

https://community.pega.com/knowledgebase/articles/whats-new-pega-platform/capture-initial-data-faster-default-create-stage-85

"The Create stage also enhances workload management, because users can now discard any case that is in the Create stage, before the case processing starts. A discarded case has a Resolved-Cancelled status, and, worklists and work queues consequently omit such discarded cases". 

Thanks.

 

***Edited by Moderator: Pooja Gadige to update product version, add platform capability tag***
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Pega Platform 8.5
Case Management

Posted: 3 years ago
Updated: 3 years ago
Posted: 9 Mar 2021 21:26 EST
Updated: 10 Mar 2021 4:46 EST
Pragya Negi (PragyaN9662)

US

Can someone please help how to discard a case in create stage as mentioned by below article : 

"The Create stage also enhances workload management, because users can now discard any case that is in the Create stage, before the case processing starts. A discarded case has a Resolved-Cancelled status, and, worklists and work queues consequently omit such discarded cases". 

Thanks.

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