Question
Coforge
US
Last activity: 21 Sep 2016 6:04 EDT
Copying SR data Back to Interaction - CS FW
There are business requirements where some of the data captured in SR needs to be reflected back in interaction work (say address update done as part demograpic update SR, needs to be reflect in Interaction pyWorkparty(Contact) page ) after SR is submited and control comes back to Interaction driver screen.
We know, to copy interaction data to SR we can leverage D_interaction page, what about copying SR data back to it's Interaction work ? we tried Copying data back to D_Interaction page, but that never persist.
***Updated by moderator: Lochan to add Categories***
Accepted Solution
Pegasystems Inc.
IN
Response from Gautham Parcha on the Ask the Expert session:
On close of identified service cases, update D_Interaction page(requestor level data page) via pre-close activities. On Interaction Wrapup, synch up your data from D_Interaction to pyWOrkPage of the Interaction.
Pegasystems Inc.
IN
Good quesiton. But, I think while wrapping the interaction D_Interaction will be copied back to pyWorkPage and it will be persisited. are you expecting it should reflect immidiately?
Accepted Solution
Pegasystems Inc.
IN
Response from Gautham Parcha on the Ask the Expert session:
On close of identified service cases, update D_Interaction page(requestor level data page) via pre-close activities. On Interaction Wrapup, synch up your data from D_Interaction to pyWOrkPage of the Interaction.