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Question

 Ishara Wickramasurya (Ishara Derek)
Virtusa
Senior Lead Consultant
Virtusa
US
Ishara Derek Member since 2015 18 posts
Virtusa
Posted: Jan 27, 2021
Last activity: Aug 7, 2023
Posted: 27 Jan 2021 10:06 EST
Last activity: 7 Aug 2023 10:34 EDT
Closed

Converting Existing Standard Agent to Queue Processor

1. Is it possible to Convert Standard Agents to Queue Processor introduced in Pega 8.

2. Is there any material which I can use to follow when converting Standard Agents to Queue Processor. 

3. Existing Standard Agents has Separate Queue for Agent Table for each Standard Agent. We need to use the specific Queue Table for each Agent when converting to Queue Processor.

 

***Edited by Moderator Marissa to update Platform Capability tags****
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Pega Platform 8.5.2
Enterprise Application Development
System Administration
Updates
Healthcare and Life Sciences
Senior System Architect

Posted: 4 years ago
Posted: 28 Jan 2021 5:38 EST
Panimozhipavai Thirunavukkarasu (thirp)
Pegasystems Inc.
Sr. Service Assurance Advisor Specialist
Pegasystems Inc.
IN

@Ishara Derek

 

1. Is it possible to Convert Standard Agents to Queue Processor introduced in Pega 8.

yes. manually can be converted

2. Is there any material which I can use to follow when converting Standard Agents to Queue Processor. 

Please follow the below reference materials.

https://community.pega.com/knowledgebase/articles/system-administration/84/queue-processor-rules

https://community.pega.com/knowledgebase/articles/system-administration/84/replacing-agent-queue-processor-rule-delayed-messages

https://community.pega.com/knowledgebase/articles/system-administration/84/replacing-agent-queue-processor-rule-real-time-messages

Thanks

3. Existing Standard Agents has Separate Queue for Agent Table for each Standard Agent. We need to use the specific Queue Table for each Agent when converting to Queue Processor.

yes

 

Thanks

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