Question
TCS
AU
Last activity: 7 Jul 2021 1:31 EDT
Case Managment - 8.6 - Create Stage
Pega has added a default step "Create" in case type. This is default, and cannot be removed, we can only skip it. Consider a scenario, when Parent case is calling a child case- in the child case also it will have the create step. My business requirement is to remove the create / model dialog window from the child case.
Updated: 7 Jul 2021 1:31 EDT
Pegasystems Inc.
PL
Hello, you can try defining conditions on a Create process in the Create stage in the child case. Then it can be skipped. See https://community.pega.com/knowledgebase/articles/case-management/86/create-stage-faq You are correct, it cannot be removed.
If my child case type includes the Create stage, how do parent and child case types interact?
When a child case starts from the parent case, the child case enters the Create stage and waits for the user interaction with the first assignment in the Create process, similarly to other case types with the Create stage. If your business scenario requires an application to skip the Create process in a child case, define conditions to start the Create process only under specific circumstances. For more information, see Conditionally starting a process.