Unable to change stage in case management
Hi All,
my requirement is to route the cases to workbasket and then agent will pick the cases from wb and based on criteria(yes or No),cases will be navigated to next stage else to end stage with updated status(pending or resolved completed).Here I'm routing all the cases to workbasket by specifying workbasket name in work-queue in case management stage.agent is processing all the cases in every 1 hrs. in agents activity rule,i'm fetching all the cases from workbasket using report definition,then in a loop,cases are open one by one using 'Obj-Open-By-Handle' method. if a case contains 'yes 'value in a property then it should moved to next stage else last stage,here I'm using Work-.pxChangeStage method to change the stage. but when manually running the agent activity for checking purpose getting below error in tracer.
'A commit cannot be performed because a deferred save of instance failed: code: SQLState: Message: '
I have attached the agents rule doc,pfa...
Thanks,
SorenTara
Accenture
AU
Can you try and use the activity commitWithErrorHandling instead of the Commit method and see whether that fixes your issue?
I also suggest that you first test your activity with just one WO. Remove the report definition, hardcode the pzInsKey of a WO then run.
I'm also assuming your Temp page is setup correctly to be the class of your WO and Param.AgentTrans contains a pzInsKey.
Cognizant Technology Solutions
IN
Hi Sogoc,
Thanks for quick help,I have already tried with one WO without RD and passed the pzinskey of WO,but didn't get any change in stage and WO's status.
Here Temp page is my work class,let me check with commitWithErrorHandling.
Regards,
SorenTara
Accenture
AU
If that doesn't work, create a flow and call it from your activity. Add your Yes/No decision there then use the Change Stage smart shape. Make sure you tick the parameter to close all existing assignments.