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Question

 Dhanshree Ighe (DhanshreeI)
Cognizant

Cognizant
IN
DhanshreeI Member since 2022 2 posts
Cognizant
Posted: Dec 22, 2022
Last activity: Dec 22, 2022
Posted: 22 Dec 2022 12:34 EST
Last activity: 22 Dec 2022 21:06 EST
Closed

Unable to change to alternate stage when SLA exists on the current stage

I have requirement like after goal and deadline completed stage is change to alternate stage. I have created SLA for that what will be when rule condition for process start 

***Edited by Moderator Marissa to change type from Pega Academy to Product, added Product details and Capability tags***
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Pega Platform
Case Management

Posted: 1 year ago
Updated: 1 year ago
Posted: 22 Dec 2022 21:05 EST
Updated: 22 Dec 2022 21:06 EST
Vinay Kumar Lingammagari (VinayKumarL16594575)
Accenture

Accenture
SG

Hi @DhanshreeI,

Once the goal/deadline is reached the specified action will be executed it's not always mandatory to define when rule. If you want to execute an action conditionally then you will need to define when rule. 

Thanks,

Vinay

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