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Question

 Ashfaaq Mahroof (Ashfaaque)
Virtusa

Virtusa
LK
Ashfaaque Member since 2015 15 posts
Virtusa
Posted: Oct 9, 2017
Last activity: Oct 9, 2017
Posted: 9 Oct 2017 1:34 EDT
Last activity: 9 Oct 2017 3:21 EDT
Closed

Cannot Open or Create Support Requests
I cannot Create or Open Support Requests. I get the bellow message. "You are not authorized to open instance ATPEGA-TASK SR-B84563" The error message screenshot is attached below.
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Posted: 7 years ago
Updated: 7 years ago
Posted: 9 Oct 2017 3:20 EDT
Updated: 9 Oct 2017 3:21 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi Ashfaaque,

You will need to contact your Support Contact Administrator for assistance with this issue. They will be able to verify your permissions and guide you further.

Updates to Support Contact Administrator Role

How to check your Account Administrator details on My Support Portal

Hope the information is helpful.

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