Those are goal and deadline time intervals of that particular case.
2 days, 3 hours from now indicates goal interval to work on that case. To investigate further, open SLA rule mentioned in that case and check the difference between pxcreatedatetime of that case and the goal time interval.
Posted: 5 years ago
Posted: 23 Aug 2016 7:07 EDT
Dinesh Ponnusami (Vishnu91)