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Question

 katharine ward (katharinew17249507)
Booking

Booking
NL
katharinew17249507 Member since 2024 1 post
Booking
Posted: Aug 28, 2024
Last activity: Sep 16, 2024
Posted: 28 Aug 2024 10:29 EDT
Last activity: 16 Sep 2024 6:07 EDT
Solved

can we use a question mark character in article titles and these are still searchable?

If we use a question mark character in knowledge management article titles, these articles are not findable via search.

Does anyone else use question marks or are these not supported in Pega KM? 

***Edited by Moderator Marissa to add Capability tags***
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Pega Knowledge
Agent Desktop
User Experience
Consumer Services

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Posted: 2 months ago
Posted: 29 Aug 2024 10:19 EDT
Mario Biro (MarioB40)
Saltech Consulting

Saltech Consulting
HU

@katharinew17249507  

Pega documentation suggests: "if possible, avoid special characters in the content title, abstract, and body. While permissible, searching for content with special characters requires that they are put in double quotes, e.g. "&"."

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